Privacy & Data Consent

Albuquerque, Araújo, Lda (NIF PT518929485), trading as Compensall, is the data controller responsible for your personal data. Registered address: Rua Paulo da Gama 629, 4150-589 Porto, Portugal. Contact: help@compensall.com

To process your flight compensation claim we collect the following categories of personal data:

• Identity data: Name, date of birth, passport/ID number.
• Contact data: Email address, phone number, postal address.
• Flight data: Boarding pass, flight number, route, booking reference, disruption details.
• Financial data: Bank account details for compensation transfer.
• Technical data: IP address, browser type, device identifiers (collected automatically).

We process your personal data on the following legal bases:

• Contract performance: To fulfil our obligations under the No Win, No Fee Agreement.
• Legitimate interests: To pursue flight compensation claims on your behalf.
• Legal obligation: To comply with applicable laws and regulations.
• Consent: For marketing communications (optional and easily withdrawn).

We may share your data with:

• Airlines and aviation authorities (to pursue your claim).
• Legal representatives and advisors.
• Payment processors (to transfer compensation).
• IT service providers (under strict data processing agreements).

We never sell your personal data to third parties.

We retain your personal data for 7 years after a claim is closed to comply with legal and accounting obligations. Technical logs are retained for 12 months.

Under GDPR you have the following rights:

To exercise any of these rights, contact us at help@compensall.com. You also have the right to lodge a complaint with your national supervisory authority.

By submitting your claim through Compensall, you confirm that you have read and understood this Privacy & Data Consent notice and consent to the processing of your personal data as described herein for the purpose of pursuing your flight compensation claim.