Privacy Policy

Albuquerque, Araújo, Lda (NIF PT518929485), trading as Compensall ("Compensall", "we", "us"), is the data controller for personal data processed through this website and related services. Registered address: Rua Paulo da Gama 629, 4150-589 Porto, Portugal.

Privacy enquiries: help@compensall.com

This policy applies to visitors to our website, people who start or submit a compensation claim, and anyone who contacts us. If you submit a claim, you will also be asked to review our claim-specific Privacy & Data Consent document before signing.

Depending on how you use Compensall, we may process:

• Identity and contact data: name, email address, phone number, postal address.
• Claim data: boarding pass uploads, flight number, route, booking reference, disruption details, passenger information, and signatures.
• Financial data: bank account details used to pay recovered compensation.
• Technical data: IP address, browser type, device information, pages visited, and referral source.
• Communications: messages you send to support and records of claim correspondence.

We use personal data to:

• Operate the website and provide our claim service.
• Read boarding pass information and assess eligibility under UK261 and EC 261/2004 and related rules.
• Prepare, submit, and manage compensation claims with airlines on your behalf.
• Communicate with you about claim status, documents, and payments.
• Meet legal, regulatory, and accounting obligations.
• Improve security, prevent fraud, and maintain service quality.
• Send service-related updates and, where permitted, marketing communications.

Under the UK GDPR and EU GDPR, we rely on:

• Contract: to deliver the claim service you request.
• Legitimate interests: to operate, secure, and improve our platform and pursue claims efficiently.
• Legal obligation: where retention or disclosure is required by law.
• Consent: for optional marketing and non-essential cookies where applicable.

We may share data with:

• Airlines, regulators, and dispute bodies involved in your claim.
• Legal advisers and representatives acting on your claim.
• Payment providers and banks handling compensation transfers.
• Hosting, email, storage, and IT providers under data processing agreements.

We do not sell your personal data.

Some service providers may process data outside the UK or EEA. Where this happens, we use appropriate safeguards such as Standard Contractual Clauses or equivalent protections required by applicable law.

Claim records are generally retained for up to 7 years after a matter is closed. Technical logs are kept for a shorter period unless needed for security investigations. We delete or anonymise data when it is no longer required.

You may have the right to access, rectify, erase, restrict, object to, or port your personal data, and to withdraw consent where processing is consent-based. Contact help@compensall.com. You may also complain to your local data protection authority.

We use encryption, access controls, and secure infrastructure to protect personal data. No online service can be guaranteed completely secure, but we work to reduce risk proportionate to the sensitivity of the information we handle.

We use cookies and similar technologies as described in our Cookie Policy.

We may update this policy from time to time. Material changes will be posted on this page with an updated date.