Flight compensation from London Stansted Airport
- IATA code: STN
- London, United Kingdom
- The UK's leading low-cost airport and Ryanair's largest base
Stansted lies 60 km north-east of London and runs a single runway and a single terminal at low-cost tempo, with Ryanair far ahead of easyJet, Jet2 and Wizz Air. Aircraft based here fly four or five sectors a day, so a 40-minute problem at breakfast can become a three-hour delay by the evening. The airport is also a major freight and business-jet base, which adds to runway pressure at peak times.
Your passenger rights
A £19 Ryanair ticket carries exactly the same UK261 rights as a full-fare business seat: compensation is fixed by distance, not by what you paid, so it is often several times the fare. Departures from Stansted are covered whoever operates them, and the airline may only halve the amount if it re-routes you and you still arrive within two to four hours of the original time, depending on distance. Cancellations also give you a straight choice between a full refund and a seat on the next available flight, even if that means the airline buying you a ticket on a rival.
Tips for claiming
Low-cost carriers at Stansted push you towards their own online claim form; use it, but keep a dated copy of what you submitted and of the reference number they issue. Nothing obliges you to accept a travel voucher — cash is the default and a voucher only counts if you agreed to it in writing. In England and Wales you have six years to bring a claim, so a Stansted delay from three summers ago is very likely still live.
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