Flight compensation from Prague Airport
- IATA PRG / ICAO LKPR, Václav Havel Airport Prague at Ruzyně, about 15 km west of the city centre.
- The Czech Republic's largest airport at roughly 16 million passengers a year, with Terminal 1 for non-Schengen and Terminal 2 for Schengen flights.
- No rail link: access is by bus, including route 119 to the Nádraží Veleslavín metro station and the Airport Express to the main station.
Prague is a predominantly point-to-point airport: city-break demand, a large Wizz Air and Ryanair presence and a long tail of European carriers, rather than a single dominant hub operation. The end of Czech Airlines' scheduled flying left Smartwings as the main home-based carrier, which changed who answers most Czech claims. The Schengen split between the two terminals is worth knowing, because a change of terminal on a connection means clearing security again.
Your passenger rights
Czechia is in the EU, so Regulation (EC) 261/2004 applies to every flight leaving Prague and to arrivals operated by EU airlines. Almost all Prague routes are intra-European, which means the €250 band up to 1,500 km and the €400 band beyond it, payable when you arrive three hours late or the flight is cancelled with less than two weeks' notice. Complaints go to the Czech Civil Aviation Authority, which can examine whether an airline has met its obligations. The limitation period generally applied to these claims under Czech civil law is three years.
Tips for claiming
With no train to the airport, an early cancellation can leave you dependent on night buses or taxis, and reasonable transport costs between the airport and a hotel the airline should have provided are recoverable. Charter and holiday flights are covered exactly like scheduled ones, so a package holiday delay can produce both an EC 261 claim against the airline and a separate package travel remedy against the operator. Ask the handling agent for the delay code or written reason before you leave; Czech carriers and handlers are generally willing to give it, and it is much harder to obtain weeks later.
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