Flight compensation from Paris Charles de Gaulle Airport
- IATA CDG — Roissy, some 25 km north-east of central Paris and the busiest airport in the EU.
- Air France's global hub and Europe's main SkyTeam gateway, with three terminals and four runways.
- Two rail stations on site: the RER B into Paris and a TGV interchange for high-speed trains.
Paris Charles de Gaulle, still called Roissy locally, is the largest airport in the European Union and the home base of Air France. Operated by Groupe ADP, it spreads across Terminal 1 with its circular satellites, the seven halls of Terminal 2 and the low-cost Terminal 3, linked by the automated CDGVAL shuttle. That scale is exactly why connections are tight and why one late aircraft can unsettle dozens of flights.
Your passenger rights
Every flight leaving CDG is protected by EC 261/2004, and arrivals are covered too when the operating carrier is an EU airline. The amounts follow distance: €250 up to 1,500 km, €400 for medium-haul, and €600 for long-haul routes beyond 3,500 km such as New York, Tokyo or Johannesburg. If you miss a connection at CDG because the first leg ran late, the delay is measured at your final destination rather than in Paris, as long as both legs sit on one booking.
Tips for claiming
French air traffic control strikes are frequent and normally count as extraordinary circumstances, so compensation is unlikely — but the airline still owes you re-routing or a full refund, plus meals and a hotel where needed. A walkout by the airline's own staff is different: the Court of Justice treats it as part of normal business, so payment remains due. Ask for the written reason for the disruption at the transfer desk, and remember that French law generally allows five years to bring a claim.
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