Flight compensation from Kraków Airport
- IATA KRK / ICAO EPKK, John Paul II International Airport at Balice, some 11 km west of Kraków.
- Poland's second busiest airport, at roughly 11 million passengers a year, with Ryanair and Wizz Air as the dominant carriers.
- A single runway and a rail shuttle covering the 20-minute run to Kraków Główny station.
Kraków Airport lives mainly on point-to-point European traffic: city breaks, Polish diaspora routes to the UK, Ireland, Germany and Scandinavia, and heavy summer leisure flying. Growth has been fast enough that terminal and apron expansion is a permanent feature of the site. Its single runway is the airport's structural weakness, since any closure leaves no parallel capacity and traffic has to be held or sent elsewhere.
Your passenger rights
Departures from Kraków are protected by Regulation (EC) 261/2004 whoever operates them, and the low-cost carriers that dominate the airport are EU airlines, so arrivals from third countries are covered too. Most Kraków routes fall in the €250 or €400 bands, which still applies to a cheap ticket: compensation does not depend on the fare you paid. When a flight is cancelled the airline must offer you a choice between a refund and re-routing at the earliest opportunity, including on another carrier if its own next seat is days away. Polish claims are subject to the same one-year limitation as in Warsaw, and the Civil Aviation Authority handles complaints.
Tips for claiming
Fog and winter weather occasionally divert Kraków arrivals to Katowice or Warsaw; if that happens, onward ground transport is the airline's responsibility and not an optional courtesy. Keep the original and the actual arrival times, since the three-hour test is measured at the destination gate rather than at take-off. If staff blame a technical fault, note it down: routine mechanical problems are considered part of an airline's normal activity and rarely count as extraordinary circumstances.
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