Frankfurt Airport

Flight compensation from Frankfurt Airport

  • IATA FRA — Germany's busiest airport, with four runways and two passenger terminals in use.
  • Lufthansa's main hub and Europe's largest air cargo gateway, operated by Fraport.
  • An ICE long-distance rail station on site connects the terminals to most large German cities.

Frankfurt Airport is the beating heart of Lufthansa's global network and the busiest airport in Germany, handling upwards of 60 million passengers in peak years alongside more than two million tonnes of freight. Terminal 1 carries Lufthansa and its Star Alliance partners across piers A, B, C and Z, Terminal 2 hosts most other carriers, and a third terminal is being added in the south of the site. Minimum connection times are famously short, which is efficient right up to the moment something slips.

Your passenger rights

Every departure from Frankfurt is covered by EC 261/2004, as is any arrival operated by an EU carrier such as Lufthansa. The long-haul network makes the €600 band common, since Chicago, Delhi and Buenos Aires all lie well beyond 3,500 km, and what counts is being three hours or more late at that final destination. A missed connection in Frankfurt on a single ticket is treated as one delayed journey, so compensation follows the whole distance flown.

Tips for claiming

German carriers are quick to offer vouchers or miles, and accepting them can weaken a cash claim, so ask for the fixed amount in euros instead. Under German law a claim can normally be brought until the end of the third year after the flight, which leaves time to gather evidence. Frankfurt's ICE connections mean Lufthansa may re-route you by train; that discharges its re-routing duty but does not wipe out compensation already earned for the delay.

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