Flight compensation from Brussels Airport
- IATA BRU / ICAO EBBR, at Zaventem about 12 km north-east of central Brussels.
- Home base of Brussels Airlines (Lufthansa Group) and TUI fly Belgium, with roughly 23 million passengers a year.
- One terminal with three piers: A for Schengen flights, B for non-Schengen, T for regional traffic; a railway station sits under the terminal.
Brussels Airport is Belgium's main gateway and the country's busiest hub for long-haul and African routes, largely thanks to Brussels Airlines. Trains from the station beneath the terminal reach Brussels-Central in under 20 minutes, and the airport also feeds connections towards Antwerp and Liège. Be careful with names: many low-cost flights sold as going to Brussels actually use Brussels South Charleroi (CRL), some 46 km south of the city.
Your passenger rights
Every flight departing Brussels Airport falls under Regulation (EC) 261/2004, whatever the airline's nationality, and arrivals into Brussels are covered when the operating carrier is an EU airline. A delay of three hours or more on arrival, a cancellation announced less than 14 days ahead, or a denied boarding can be worth €250, €400 or €600 depending on distance. Belgian practice applies a short limitation period to these claims — one year is the figure usually cited — so it is worth filing quickly rather than waiting. The Belgian enforcement body is the FPS Mobility and Transport passenger rights service.
Tips for claiming
Belgium sees more national strike days than most of its neighbours, and airlines often cancel pre-emptively when air traffic control or ground handling is affected: a strike by the airline's own staff normally does not excuse compensation, while a general national strike may. Check the airport code on your booking before you claim, because a Charleroi flight is a different airport with a different file. Keep boarding passes, the airline's SMS or email notice and any receipts for meals, hotels and transfers, since the duty to look after you applies even when no compensation is due.
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