TUI Airways flight delay or cancellation compensation
- IATA BY / ICAO TOM, the UK's largest leisure airline and part of TUI Group.
- Flies from around twenty UK airports rather than a single hub.
- Uses Boeing 737s for the Mediterranean and Boeing 787s for the Caribbean and Indian Ocean.
TUI Airways carries mostly package-holiday passengers for TUI's own tour operator, which makes its flying pattern unusual: weekly rotations to resort airports, heavy Saturday peaks and very tight aircraft utilisation in summer. It descends from Britannia Airways and Thomsonfly, rebranded to TUI in 2017.
Your passenger rights
Charter and package flights are fully covered by UK261, so a delay of three hours or more on arrival pays 220 GBP, 350 GBP or 520 GBP depending on distance, with long-haul Caribbean routes in the top band. The fact that the flight came bundled in a holiday does not reduce the amount and does not let the airline settle with holiday vouchers.
Tips for claiming
Weekly rotations mean a cancellation can push you a full week back, so ask immediately for re-routing on any available carrier rather than waiting for TUI's next own flight. Claim compensation from TUI Airways as operating carrier and lost holiday time from TUI as the package organiser, since the two are governed by different rules. Unresolved claims go to the UK CAA or its approved ADR scheme.
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