SAS flight delay or cancellation compensation
- IATA SK / ICAO SAS, the airline of Denmark, Norway and Sweden.
- Hubs at Copenhagen Kastrup, Stockholm Arlanda and Oslo Gardermoen.
- Left Star Alliance for SkyTeam in September 2024 after restructuring, with Air France-KLM as a shareholder.
Scandinavian Airlines has flown since 1946 as a joint venture between three states and remains the main network carrier of the Nordic region. It combines dense domestic and intra-Nordic flying with Airbus A320neos and long-haul A330 and A350 services to North America and Asia.
Your passenger rights
EC 261/2004 applies across all three home markets, since Norway is in the EEA even though it is outside the EU. Short Nordic hops pay 250 EUR, intra-European routes 400 EUR, and flights to New York, Chicago or Tokyo 600 EUR. Crucially, the Court of Justice held in the Airhelp v SAS case that a strike by the airline's own staff is not an extraordinary circumstance.
Tips for claiming
Winter de-icing queues and Nordic snow closures are usually accepted as outside the airline's control, but crew shortages and pilot disputes are not, so record the exact wording SAS gives you. File through the airline's online form and then escalate to the enforcement body of the country you departed from, which is the Danish, Swedish or Norwegian civil aviation authority.
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