Lufthansa flight delay or cancellation compensation
- IATA code LH, ICAO code DLH, with twin hubs at Frankfurt and Munich.
- German flag carrier registered in Cologne, and the parent of a group that includes SWISS, Austrian Airlines, Brussels Airlines and ITA Airways.
- Full-service hub carrier and founding member of Star Alliance, with one of the largest long-haul fleets in Europe including the Airbus A350 and Boeing 747-8.
Lufthansa has flown under its present name since 1955 and is the anchor airline of the Lufthansa Group, Europe's largest airline group by revenue. Frankfurt handles the bulk of its intercontinental traffic while Munich has grown into a second full hub with its own long-haul programme, both fed by Lufthansa CityLine and Lufthansa City Airlines regional flights. The airline is a founding member of Star Alliance and a benchmark for European premium cabins and frequent-flyer integration through Miles and More.
Your passenger rights
Lufthansa is an EU carrier, which means EC 261/2004 covers its flights out of any EU or EEA airport and also its inbound long-haul flights from places such as Chicago, Delhi or Sao Paulo. Intercontinental cases sit in the 600 EUR band once the arrival delay reaches 4 hours, while a short hop such as Frankfurt to Vienna is a 250 EUR case at 3 hours. Strikes by Lufthansa's own pilots or cabin crew unions are treated as within the airline's control by European courts, so those cancellations normally remain compensable.
Tips for claiming
Use the Lufthansa online compensation form and enter the ticket number rather than only the booking code, since group tickets issued by SWISS or Austrian are tracked separately. Lufthansa often proposes a travel voucher first, which you are free to refuse in writing while keeping the cash claim alive. If the answer is unsatisfactory, Germany offers the SOEP conciliation scheme and the Luftfahrt-Bundesamt as enforcement body, and both are cheaper than court for a single delayed connection through Frankfurt.
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