Eurowings flight delay or cancellation compensation
- IATA code EW, ICAO code EWG, with its head office in Düsseldorf and its two biggest bases at Düsseldorf and Cologne/Bonn.
- German airline fully owned by the Lufthansa Group, with additional crew bases in Hamburg, Stuttgart, Berlin, Palma de Mallorca, Prague and Salzburg.
- Low-cost short-haul operation on Airbus A320-family jets, mixing city routes with heavy Mediterranean leisure traffic.
Eurowings began as a regional airline in the 1990s and was repositioned after 2015 as the Lufthansa Group's low-cost brand for point-to-point flying outside Frankfurt and Munich. It carries a large share of German holiday traffic to Spain, Greece, Italy, Turkey and Croatia, and also serves business routes from Düsseldorf and Berlin. Part of its programme is flown by the Austrian and Maltese sister company Eurowings Europe, which holds its own operating licence.
Your passenger rights
Eurowings flights depart almost entirely from EU airports, so EC 261/2004 applies directly, with 250 EUR for routes up to 1,500 km and 400 EUR beyond that inside Europe. Long leisure sectors such as Düsseldorf to the Canary Islands or Hurghada therefore fall in the 400 EUR band, not the lowest one. Being part of the Lufthansa Group does not change who pays: liability rests with the airline that operated the flight, and Eurowings must also cover meals and hotel nights when a Palma or Antalya return is pushed to the next day.
Tips for claiming
Check the small print on your boarding pass before claiming: an EW flight number can be operated by Eurowings, by Eurowings Europe or by a wet-lease partner, and the claim must name the operating carrier. Eurowings runs its claims through a dedicated passenger rights form and asks for the booking code plus the IBAN for payment, so have bank details ready to avoid a second round of emails. If a flight is cancelled and Eurowings rebooks you two days later, you may buy a reasonable alternative and reclaim it, but tell the airline in writing first and keep the original confirmation.
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