easyJet flight delay or cancellation compensation
- IATA code U2, ICAO code EZY, with the registered head office at London Luton Airport.
- British group operating through three airlines: easyJet UK, easyJet Europe in Vienna and easyJet Switzerland in Geneva.
- Low-cost short-haul network centred on large primary airports, with London Gatwick as its busiest base and an all-Airbus A320-family fleet.
easyJet was founded in 1995 and became the model for the European low-cost carrier that competes at busy primary airports rather than remote secondary ones. It flies well over 1,000 routes from around 30 bases in the UK and continental Europe, with heavy concentrations at Gatwick, Milan Malpensa, Geneva, Paris Orly and Lisbon. Unlike most of its rivals, easyJet sells and protects self-transfer connections through its Worldwide by easyJet platform.
Your passenger rights
Because easyJet holds both a UK licence and EU licences in Austria and Switzerland, your claim can fall under UK261 or under EC 261/2004 depending on where the flight departs. A flight leaving any EU or EEA airport is covered by EC 261/2004 whichever easyJet entity operates it, while a departure from a UK airport is handled under UK261, where the fixed amounts are 220, 350 or 520 GBP. Typical easyJet sectors pay 250 EUR, with 400 EUR on longer runs such as London to the Canary Islands or Egypt.
Tips for claiming
easyJet lets you claim through the online form in Manage Bookings and usually answers with a reference number, so save that number and reply on the same thread rather than opening a new claim. If the airline reimburses a hotel or taxi it will not count as compensation, so ask for both: expenses under Article 9 and the fixed sum under Article 7. When a Gatwick or Amsterdam flight is cancelled, insist on rerouting on another carrier the same day if easyJet only offers a seat two or three days later, and keep the refusal in writing.
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