Eastern Airways flight delay or cancellation compensation
- IATA T3 / ICAO EZE, a UK regional airline headquartered at Humberside Airport.
- Operates turboprops such as the ATR 72 on thin domestic routes.
- Serves subsidised public service obligation links, including Newquay to London.
Eastern Airways has flown UK regional routes since 1997, originally built around oil and gas traffic to Aberdeen and now spread across Cornwall, Yorkshire, the North East and the Highlands. Frequencies are low and aircraft small, so its schedule depends heavily on a handful of airframes and crews.
Your passenger rights
Every Eastern Airways route is well under 1,500 km, so a valid UK261 claim is 220 GBP for a cancellation or an arrival more than three hours late. Low frequencies matter for re-routing: if the next Eastern flight is the following day, you can ask to be rebooked on another airline or reasonable surface transport at the airline's cost.
Tips for claiming
Fog and crosswinds at small airfields like Humberside, Wick and Newquay genuinely count as extraordinary circumstances, but the airline still owes you a refund, re-routing and care, so keep receipts even when compensation is refused. Technical faults on a single-aircraft route are not extraordinary, so ask the crew to state the reason for the cancellation and write it down at the time.
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