Condor flight delay or cancellation compensation
- IATA DE, ICAO CFG — German leisure airline operating since the 1950s, based mainly at Frankfurt.
- Independent again after the Thomas Cook collapse in 2019, and now owned by the investor Attestor.
- Airbus A330neo widebodies on long-haul, A320-family jets on Mediterranean and Canary Islands routes.
Condor is Germany's biggest holiday airline, selling both seat-only tickets and flights bundled into tour-operator packages to the Mediterranean, the Canaries, the Caribbean, North America and Africa. It survived the 2019 failure of its then parent Thomas Cook, was recapitalised, and has since renewed its long-haul fleet with striped-livery A330neos while rebuilding Frankfurt as a leisure hub fed by partner airlines.
Your passenger rights
Condor holds a German operating licence, so EC 261/2004 applies to everything it flies out of the EU and everything it flies into the EU, including Caribbean and North American returns to Frankfurt. Being a charter or package flight changes nothing: the regulation covers leisure and tour-operator flights exactly like scheduled ones.
Tips for claiming
If the flight was part of a package, you may have two separate claims — EC 261 compensation from Condor and a price reduction from your tour operator under package travel rules — and one does not cancel out the other. Condor's long-haul routes often run only two or three times a week, so a cancellation can mean days of waiting: insist on rerouting with another airline or take the refund, and keep hotel and meal receipts for reimbursement.
Ready to claim against Condor?
Use our boarding pass assistant on the homepage. It's fast, secure, and no win, no fee.
Fast & risk-free
No hidden fees
Talk to us
Human support available
Highest security
Your data is always protected