Austrian Airlines flight delay or cancellation compensation
- IATA OS, ICAO AUA — Austria's flag carrier, operating from its hub at Vienna Schwechat.
- Part of the Lufthansa Group since 2009 and a Star Alliance member.
- Dense Central and Eastern European network feeding long-haul departures from Vienna.
Austrian Airlines is Austria's largest airline and runs a classic connecting hub at Vienna, where short-haul flights from Eastern Europe, the Balkans and the Caucasus are timed to feed intercontinental departures. Since joining the Lufthansa Group it shares booking, ticketing and rebooking systems with Lufthansa, SWISS and Brussels Airlines, which is why disrupted passengers are often rerouted via Frankfurt, Munich or Zurich.
Your passenger rights
As an Austrian-licensed EU carrier, Austrian Airlines falls under Regulation (EC) 261/2004 on every flight it operates out of an EU airport and on every flight it operates into the EU from anywhere in the world, including its long-haul routes back to Vienna. Compensation is €250, €400 or €600 depending on distance once you arrive three hours or more late at your final destination.
Tips for claiming
Because most Austrian itineraries are connections through Vienna, the delay that counts is the one at your final destination, not on the leg that went wrong: a 40-minute late arrival in Vienna that costs you the onward flight can still produce a €600 claim. Keep your Vienna boarding passes and any rebooking notice, and note the reason given at the transfer desk, since Lufthansa Group airlines frequently cite crew or aircraft rotation problems, which are not extraordinary circumstances.
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