Air France flight delay or cancellation compensation
- IATA code AF, ICAO code AFR, with its main hub at Paris Charles de Gaulle Terminal 2 and a domestic and leisure base at Paris Orly.
- French flag carrier headquartered in Tremblay-en-France, part of the Air France-KLM group formed in 2004.
- Full-service hub carrier and founding member of SkyTeam, with a dense network to Africa, the Caribbean, the Indian Ocean and North America.
Air France dates from 1933 and remains the largest airline in France, connecting more than 190 destinations through its Charles de Gaulle hub. Its network is unusually strong towards francophone Africa and the French overseas departments, where flights to Pointe-a-Pitre, Fort-de-France and Reunion carry both leisure and essential traffic. Regional feeder flights are operated by Air France Hop and by partners such as Amelia and Chalair under AF numbers.
Your passenger rights
Air France is an EU carrier, so EC 261/2004 applies to departures from EU airports and to its inbound flights from New York, Dakar, Tokyo and elsewhere. Flights to the Caribbean, Reunion or Asia exceed 3,500 km and sit in the 600 EUR band, while Paris to Nice or Amsterdam is a 250 EUR case. French air traffic control strikes are often accepted as extraordinary circumstances that remove the fixed payment, but they never remove your right to rerouting, meals and a hotel under Articles 8 and 9.
Tips for claiming
Submit the claim through the Air France contact form and quote the 13-digit ticket number, which speeds up cases where a Hop or KLM segment is involved. The airline frequently offers a non-transferable e-voucher: refusing it in your reply keeps the Article 7 claim open, and you can say so in one sentence. When a CDG connection collapses, ask at the transfer desk for rerouting on any SkyTeam or third-party carrier the same day, note the agent's answer, and if you are told to wait until tomorrow write it down, because that refusal is the strongest evidence in the file. Escalate unanswered cases to the DGAC, the French enforcement body.
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