You checked in on time. You had a confirmed seat. Then the gate agent told you the flight was full. If you were refused boarding against your will, most often because of overbooking, EU law treats this as seriously as a cancellation.
Volunteers vs. involuntary denied boarding
Airlines must first ask for volunteers and offer benefits (vouchers, miles, hotel) in exchange for giving up a seat. That is a voluntary agreement. If you did not volunteer and were bumped anyway, you may have a right to fixed cash compensation under EC 261/2004, up to €600 depending on flight distance.
Important: Accepting a voucher at the gate does not automatically cancel your legal right to compensation. Always read what you are signing.
What you are entitled to immediately
- Cash compensation of €250, €400, or €600 based on distance
- Choice between a full refund and re-routing to your destination
- Meals, refreshments, and accommodation while you wait
- Communication, calls or emails to rearrange your plans
Evidence that strengthens your claim
Successful denied-boarding claims typically show you held a confirmed reservation, arrived at check-in within the deadline, and were refused boarding through no fault of your own. Ask for written confirmation at the gate if possible.
Next steps
Do not let a stressful gate experience cost you money you are owed. Upload your boarding pass to Compensall. Our assistant and team assess whether you qualify for cash compensation, with no upfront cost.
